Refund & Returns Policy
We stand behind every product we sell. If something doesn’t work as described, we’ll make it right — replacement first, refund when necessary.
Replacement First
If your product doesn’t work, we replace it immediately. No questions asked.
Refund — Last Resort
A refund is only issued if we are unable to provide a working replacement.
No Refund — Change of Mind
We do not offer refunds for change of mind, wrong choice, or buyer’s remorse.
1 General Policy
ACC2BUY sells digital products including game accounts, software licenses, streaming subscriptions, marketing tools, and service access. Because these are digital goods delivered instantly, our policy differs from physical product stores.
By completing a purchase on ACC2BUY, you confirm that you have read, understood, and agreed to this Refund & Returns Policy in full.
Our commitment: Every product listed on ACC2BUY is verified before being made available. If a product does not work exactly as described at the time of delivery, we will resolve it — either through a replacement or, where that is not possible, a full refund.
2 What Is Covered
You are entitled to a replacement (or refund if replacement is impossible) in any of the following situations:
- Product does not work — the account, key, or subscription cannot be accessed or activated at the time of delivery.
- Wrong product delivered — you received a different product than what you ordered.
- Account already in use — the account credentials delivered are already claimed, banned, or otherwise inaccessible.
- Product not as described — the product clearly does not match its listing description (e.g., wrong region, wrong plan, missing features stated).
- Key/code already redeemed — a software key or activation code was already used before delivery.
📩 All valid claims are handled directly via email. Contact us at [email protected] with your order details and a screenshot showing the issue.
3 What Is Not Covered
The following situations do not qualify for a replacement or refund:
- Change of mind — you no longer want the product after purchase.
- Wrong purchase — you ordered the wrong product and the product itself works correctly.
- Account banned after delivery — if the account was working at delivery and was later banned due to your own actions (cheating, violating platform terms, etc.).
- Sharing credentials — if you shared the account credentials with third parties and lost access as a result.
- Platform-side issues — temporary outages, maintenance, or service disruptions caused by the platform (Netflix, Steam, etc.), not by the product itself.
- No proof provided — claims without a valid screenshot, video, or other evidence showing the issue.
⚠️ Important: Attempting to dispute a valid order through your bank or payment provider (chargeback) without first contacting us will result in permanent account suspension and may be reported to our payment processors.
4 Lifetime Warranty
Every order carries a lifetime warranty. There is no claim window and no deadline to beat: if a product stops working, or never worked as described, the same right to a replacement or refund applies whether that happens in a week or in two years.
| Category | Claim window | Replacement | Refund if No Replacement |
|---|---|---|---|
| Game Accounts | No expiry | ✓ Yes | ✓ Yes |
| Software Keys / Licenses | No expiry | ✓ Yes | ✓ Yes |
| Streaming Subscriptions | No expiry | ✓ Yes | ✓ Yes |
| Marketing Tools / Accounts | No expiry | ✓ Yes | ✓ Yes |
| Services | No expiry | ~ Case by case | ~ Case by case |
| Change of mind (any category) | — | ✗ No | ✗ No |
5 How to Submit a Claim
Follow these steps to submit a valid claim. Incomplete claims will delay the process.
Write to us — no deadline
Send an email to [email protected] with the subject line: “Claim — Order #[your order number]”. Claims made outside the warranty window will not be processed.
Include your proof
Attach a clear screenshot or screen recording showing the issue — for example, an error message when logging in, an “already redeemed” notice on a key, or a screenshot of the account being inaccessible. Claims without proof cannot be processed.
We review your claim
We review all claims within 24 hours. We may ask for additional information to verify the issue. Please respond promptly — unanswered requests will pause the review.
Replacement delivered
If the claim is valid, we send a working replacement to your email as quickly as possible — usually within a few hours. We always attempt replacement first before considering a refund.
Refund (only if replacement is impossible)
If we are unable to provide a working replacement for your specific order, a full refund will be issued to your original payment method within 3–7 business days, depending on your payment provider.
6 Refund Processing
When a refund is approved, it is returned to the original payment method used at checkout. We do not issue refunds to different accounts or in a different currency.
- Skrill / Wise: typically 1–3 business days
- PayPal: typically 3–5 business days
- Stripe (card): typically 5–7 business days depending on your bank
- Crypto: refunded in the same cryptocurrency, within 48 hours, at the rate at time of refund
We do not charge any fee for processing a refund. The amount refunded is always the full amount paid for the product in question.
7 Disputes & Chargebacks
We strongly encourage all customers to contact us directly before opening any dispute with their payment provider. We resolve the vast majority of issues quickly and fairly.
Filing a chargeback or payment dispute without first contacting our support team is a violation of this policy. Accounts involved in unjustified chargebacks will be permanently suspended. We reserve the right to provide all order evidence to the relevant payment processor to contest fraudulent disputes.
8 Contact
For any questions about this policy or to submit a claim, reach out to us directly:
- Email: [email protected]
- Response time: within 24 hours on business days
- Live chat: available on every page, 24/7
Issue with your order?
Write to us whenever it happens — the warranty has no expiry date, and most claims are settled in a single reply.
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